Terms & Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all services provided by Stay Your Way Gesellschaft mit beschränkter Haftung (GmbH) to consumers.

The contract is concluded with Stay Your Way GmbH, Scheppener Weg 40, 45239 Essen, Germany. Managing Directors: Tim Bellof, Sandra Bellof

Commercial Register: Essen District Court, HRB 35981

2. Conclusion of contract

The offers displayed in the online booking system do not constitute legally binding offers but merely an invitation to book.

By clicking the booking confirmation button “Book Now” or “Pay Now,” you place a binding order for the services listed on the order page. Your purchase contract is concluded when we accept your booking request and send you an order confirmation via email. Please ensure that you enter a valid email address during the booking process that you have access to, as this is required for confirmation.

3. Prices

The prices listed at the time of booking apply. These are final prices and already include the VAT applicable in Germany. If a discount or voucher is applied, the reduced price will be reflected in the final booking amount.

4. Payment

We offer a variety of secure and flexible payment methods, processed through our payment service provider, Stripe Payments Europe, Limited (SPEL). Stripe enables a simple and secure payment process for the following options:

• Credit Card (Visa, Mastercard, American Express, etc.): You can pay for your booking with a credit card during the booking process. The amount will only be charged after the booking is confirmed.
• Instant Bank Transfer via Klarna, SEPA Direct Debit, Afterpay and Clearpay: Payments are made directly through your online banking account. You will be redirected to a secure payment page to confirm the transaction.
• Country-specific payment methods for European countries: We accept iDEAL, Bancontact, EPS, and Bacs Direct Debit.

All payments are securely processed via Stripe, which complies with the highest security standards and ensures your personal data is protected in accordance with current data protection regulations. You can find more details in Stripe’s Terms & Conditions and Privacy Policy.

We reserve the right to restrict or modify available payment methods on a case-by-case basis.

5. Vouchers and discount codes

Vouchers can only be redeemed for bookings made on our website. If a voucher’s balance is insufficient for the booking, the difference can be paid using an accepted payment method. Vouchers can only be applied before completing a booking. Voucher balances cannot be exchanged for cash.

6. Exclusion of the right of withdrawal / Cancellation policy

According to § 312g Para. 2 No. 9 BGB, there is no right of withdrawal for contracts related to accommodation services provided for purposes other than permanent residence, as long as the contract specifies a specific booking period.

Since our apartments are only available for fixed booking periods, there is no legal right of withdrawal for reservations.

Cancellation Policy:
However, we offer our customers the opportunity to cancel bookings under the following conditions:

• Free cancellation up to 14 days before arrival
• 13 to 7 days before arrival → 50% of the booking amount is due
• From 6 days before arrival → 100% of the booking amount is due
• For stays of 30 days or more, free cancellations are only possible up to 30 days before arrival. 30 to 14 days before arrival: 50% of the booking amount is due. Less than 14 days before arrival: 100% of the booking amount is due

Cancellations must be submitted in writing via email and will be confirmed by us in writing, provided they meet the cancellation conditions. The time of receipt of the cancellation request determines the applicable cancellation fees.

Refunds:
Refunds are only issued in accordance with our cancellation policy. Refunds are processed only to the original payment method. Refunds to alternative payment methods are not possible. Processing time may take up to 14 days, depending on the payment provider and bank.

7. House rules

By making a booking, you confirm that you have read and accepted our house rules and will ensure that your fellow travelers also comply.

• Check-in is possible from 3 pm, check-out is at 10 am at the latest. Earlier check-in or later check-out is possible for a fee, subject to availability. Guests who stay beyond the agreed check-out time or who delay cleaning as a result are liable for all resulting costs and expenses. Check-in is only possible if the guest has completed the legally required check-in form and has sent a copy of his ID in advance.
• Smoking (also marijuana), all kinds of parties, events, excessive noise, use for the red-light trade and the use of illegal substances are not permitted, not even on balconies or in shared areas (e.g. corridors). Violations of the smoking ban will result in a fee of 250,- € plus the cost of special cleaning and, if necessary, damage repair.
• Safety and duty of care: The apartment door should always be closed. The front door of the house should also always be closed, but must never be locked due to fire safety regulations. When you leave the apartment, close all windows to prevent burglary and storm damage.
• The night's silence from 10 pm to 7 am must be observed.
• Guests whose number exceeds that stated in the reservation are not permitted to stay overnight. We charge 50,- € per night for each unauthorised guest.
• Guests are responsible and liable for the cost of replacing lost keys, key cards and remote controls. In addition, guests are fully responsible and liable for any damage or loss to the premises and facilities. Any damage must be reported immediately.
• Sustainability: For the sake of the environment, we ask that you use water and electricity economically. When you leave the apartment, switch off all lights and electronic devices. There are two different rubbish bins in the kitchen for waste separation. In the cellar you will find disposal facilities for plastic remaining waste.
• Careful treatment: Please treat your accommodation with care so we can keep it in excellent condition for future guests. Barbecues are not permitted in the apartment. Ventilate the apartment at least once a day, even in the cold season, by airing it for 5-10 minutes to prevent mould growth. Should an accident occur, please clean it up immediately. Cleaning supplies, a mop and a vacuum cleaner are available. In the kitchen, please use the mats for hot pans and pots to prevent burn marks and the chopping boards to avoid scratches. Dishes should only be put away clean and dry in the cupboards. No hygiene products, waste, leftover food, grease or other harmful liquids should be disposed of in the bathroom, as this can cause blockages in the pipes. If excessive soiling (blood, vomit, faeces, etc.) leads to higher cleaning costs, this will be charged at an additional fixed rate of 200,- €.
• Animals are not allowed in the apartment. Violations of our pet policy will result in an additional cleaning fee of 200,- € for the guest, plus, if necessary, damage repair.
• Commercial photography and/or videography without written permission, as well as illegal activities, are strictly prohibited.
• Use of the WiFi is free of charge for guests and at their own risk. Any illegal activities are prohibited. The guest making the booking assumes full liability if their travel group commits criminal offences.
• Guests are requested not to move furniture to avoid damage and not to enter the living areas with street shoes.
• Please note at check-out: Close the windows, switch off the lights and heating, close and lock the apartment door and do not forget to return the keys. Guests are requested to leave all appliances clean (cooker, oven, microwave, coffee machine, etc.) and to put used dishes in the dishwasher.
• The host is not liable for guests' valuables.
• Cameras are installed in front of the building entrance and in the hallway, as well as sensors for noise and smoke detection in the apartment.
• Right of admission: If guests seriously violate the house rules, the host reserves the right to terminate the rental contract with immediate effect. In this case, guests are obliged to leave the property immediately. There is no entitlement to a refund of the rental fee.
• If unexpected and urgent repairs are necessary (e.g. in the event of water damage), it may be necessary for service providers to enter the accommodation. If possible, this will of course be coordinated with the guests.
• A booking implies agreement to comply with the house rules. Guests who do not comply with the house rules are liable for any resulting damages or costs. Failure to comply may result in immediate cancellation of the reservation and eviction from the apartment without refund.

8. Liability

Limitation of Liability
Our liability is limited to intentional misconduct and gross negligence, unless essential contractual obligations (cardinal obligations) are violated. In the event of such violations, our liability is restricted to typical and foreseeable damages.

Liability for Services
We are liable for the proper provision of the booked apartments in accordance with the descriptions on our website. However, we accept no liability for any temporary restrictions in the use of the apartments due to unforeseeable or unavoidable circumstances, such as force majeure, official regulations, or unforeseen technical issues.

Disclaimer
We are not liable for damages caused by improper use of the apartments or their furnishings by the guest. Likewise, we do not assume responsibility for personal belongings left behind or lost in the apartments.

Guest Liability
The guest is fully responsible for all damages caused by themselves or their companions during their stay to the apartment, its furnishings, or the building. Any damage must be reported immediately.